Guest Relations Specialist

Looking for an exceptional Guest Relations/Reception member for our growing team!

Full Time 32+ per week Evenings and Saturdays required - Flexibility needed

Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in, Check-out and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the reception area and maintain the aesthetics center to assure a beautiful presentation and profitability.

Your Essential Skills and Characteristics

  • Positive attitude and enthusiasm with patients and all team members
  • Excellent verbal and written communication skills
  • Ability to work independently but also a team player with a “roll up your sleeves” mentality and a “do whatever is needed” attitude
  • Ability to display a friendly, cheerful, tactful, compassionate and polite demeanor in dealing with others is required
  • Cheerful, upbeat personality
  • High personal standards, good self-esteem
  • High energy, able to work in fast-paced environment
  • Professional image with gracious, warm, and genuine personality

 Job Requirements and Qualifications

  • Required: Experience in front line guest service in the Hospitality or Retail business
  • High school diploma or college
  • Computer skills and aptitude for mastering software
  • Good selling abilities
  • Reliable, dependable, and flexible with the ability to adapt to changing situations
  • Skin care knowledge and understanding of the aesthetics center’s menu
  • Good organizational skills and follow-through
  • Able to multi-task and improvise on the spur of the moment

Position Activities and Responsibilities:

  • Displays masterful knowledge of aesthetics center’s experiences and menu
  • Able to maneuver through the software program quickly and effectively
  • Accurately enters point of sale data
  • Efficient at making appointments, check-in and check-out
  • Familiar and knowledgeable with aesthetics center inventory
  • Assists with merchandising and maintaining the aesthetics center
  • Assists with inventory management and other organizational tasks
  • Promotes aesthetics services and gift cards/certificates/promotions, advises on gift selection
  • Provides gracious aesthetics center tours to visitors that lead to sales
  • Keeps spa clean, in “white glove” condition and clear of clutter
  • Great at phone management
  • Facilitates effective workflow for clinical team
  • Maintains a polished and professional image
  • Assists other support team members when asked
  • Attends all in-house training and commits to outside continuing education
  • Attends and participates in all general and team meetings
  • Participates in all aspects of marketing/special events planning and execution
  • Prepares promotion presentation and display
  • Professional guest communication
  • Maximize revenue generation for both treatments and retail
  • Maintains a smile at all times
  • Performs opening and closing duties as directed by the front office checklist
  • Able to handle unsatisfied guests
  • Monitors performance and achieves targets
  • Asks for Facebook likes, testimonials, google reviews, as well as photo consents

Additional Abilities:

Knowledge and good skills in aesthetics center’s equipment/machinery: Phone, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations

  • Guest check-in and check-out process
  • Call management – success rate
  • Strong contribution to the team/aesthetics center
  • Maintaining aesthetics center and managing inventory
  • Professional team communication
  • Work ethics
  • Elegant image and appearance

We are searching for an outgoing, professional and detail oriented candidate who strives to provide excellent customer service to come to work in our team-based environment!

If this sounds like you, please forward your resume and salary requirements.

Salary commensurate with experience